Refund and Return Policy

Last updated November 06, 2024

A. 14-Day Refund Policy

We offer a 14-day refund window for digital products. If you are not fully satisfied with your purchase, you may request a refund within 14 days from the date of purchase.

To qualify for a refund, the product must not have been accessed or downloaded. Once a game has been downloaded, it is considered “used,” and a refund cannot be issued.

B. Return Policy

Since our products are digital downloads, there is no physical item to return. Instead, eligible refunds are processed upon confirmation that the digital product has not been accessed or downloaded.

If you encounter issues with accessing your purchase, please reach out to us within 14 days, and we will be happy to help resolve any problems.

C. Refund Process

To initiate a refund, contact us at support@buypsgames.net or call +44 7918 258944. Once we verify that the product has not been accessed or downloaded, your refund will be promptly processed.

Please avoid submitting multiple requests for the same refund, as unauthorized duplicate requests may cause delays.

D. Incorrect Purchases or Technical Issues

If you mistakenly purchased the wrong product or are facing technical difficulties, please contact our support team right away for assistance. We are here to ensure you have access to the correct content.

E. Refund Approval and Processing

Once your refund request is reviewed and approved, the refund will be issued to your original payment method. Please note that your bank or card provider may require additional time to reflect the refunded amount in your account.

F. Warranty Disclaimer
Our Products comes with life time warranty please review Warranty Disclaimer for detail information. 

Contact Information

For any questions about our Refund and Return Policy, please contact us:

• Phone: +44 7918 258944
• Email: support@buypsgames.net
• Working Hours: Monday to Sunday, 8:00 am to 01:00 am GMT
• Response Time: Support tickets submitted are typically answered within one hour during business hours.